Support
Help with the Kiddoer Arcade, with our apps, and with anything about your child's data.
Contact us
Email eva.ai@volckano.com. We aim to reply within two working days, and within five for anything involving personal data.
Please include: which game or app, the device and browser you were using, and what you expected to happen. A screenshot helps more than anything else.
Balloon Trip (iOS, iPadOS, macOS, visionOS)
Balloon Trip is a free game published by Verve Group Inc. It needs iOS 11.0 or later, and runs on iPhone, iPad, iPod touch, Mac with Apple silicon, and Apple Vision. There are no accounts and no subscriptions.
For a bug, a crash, or a question, email eva.ai@volckano.com with your device model and iOS version. If the game crashes on launch, restarting the device and reinstalling resolves it in most cases.
A game will not load in the browser
Arcade games start only after you press play, and the larger ones download a lot on first run — Balloon Trip in particular takes about a minute on a normal connection. Give it time before assuming it has failed.
If it still will not start: try a different browser, check that an ad blocker or VPN is not blocking the request, and make sure the browser is reasonably up to date. Some 3D games do not run well on phones.
Your data, and removing a game
To see, correct or delete anything we hold, or to take a published game down, email us from the address used on the submission form. We do not ask for a reason and we do not delay it.
Our Privacy Policy explains exactly what is collected, which is very little.
Course enquiries
For places in a cohort, ages, scheduling or pricing, email us with your child's age and what they like making, and we will point you at the right track.